Last Updated: 6-December-2025

Thank you for shopping with healthayur.com.
We value your trust and aim to provide high-quality Ayurvedic and wellness products.
This Return & Refund Policy explains when and how you can request a return, replacement, or refund.

1. Eligibility for Return / Replacement

We accept returns or replacements only under the following conditions:

✔ Wrong Product Received

You received an item different from what you ordered.

✔ Damaged or Leaking Product

If the product is damaged, broken, or leaked during transit.

✔ Missing Items

If any item from your order is missing.

✔ Expired Product

If you receive an expired or near-expiry product.

Note:

Products cannot be returned for personal dislike, taste, or if used/opened.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • Product must be unused, unopened, and in its original packaging.
  • You must notify us within 48 hours of receiving the order.
  • Proof such as photos/video of the product and package must be provided.
  • The product must be returned with all accessories, labels, and bill/invoice.

3. Items Not Eligible for Return

We do not accept returns for the following:

  • Used or opened products
  • Products damaged due to misuse or mishandling by the customer
  • Items without original packaging
  • Discounted or promotional products (unless damaged or defective)
  • Orders after 48 hours of delivery

4. Refund Policy

Refunds are issued only after we receive and inspect the returned product.

Refund may be issued in the following ways:

  • Original payment method (if applicable)
  • Bank transfer
  • Store credit / coupon

Refund is applicable only if:

  • The return is approved after inspection
  • The product meets all return conditions

Refund processing time is 5–7 business days after approval.

5. Replacement Policy

If you receive a damaged, defective, or wrong item, we will replace it with the same product after verification.

Replacement will be shipped within 2–4 business days after approval.

6. Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order is dispatched, cancellation is not possible.
  • Prepaid orders cancelled before dispatch will be refunded within 5–7 business days.

7. Return Shipping Charges

  • If the product delivered is damaged, wrong, or defective, we will cover the return shipping cost.
  • If the return is due to customer mistake (e.g., wrong address), return shipping charges may apply.

8. How to Request a Return or Refund

To raise a return or refund request, contact us at:

Email: info@healthayur.com
Address: India
Phone :0123456789

Please provide:

  • Order ID
  • Reason for return
  • Photos/videos of the issue
  • Your contact details

Our support team will assist you with the next steps.

9. Delay or Non-receipt of Refund

If you haven’t received your refund even after 7 business days:

  1. Check your bank account again.
  2. Contact your bank or card provider — sometimes processing takes longer.
  3. If still unresolved, reach us at [info@healthayur.com].

10. Changes to This Policy

We reserve the right to modify or update this policy at any time.
Changes will be posted on this page with the revised “Last Updated” date.